Metro Atlanta, and I will come to your shop

Journeyman Works is one person on the north side of metro Atlanta. I work with local businesses across the metro, and for the ones within a reasonable drive I would rather see the shop than do everything over a screen. This page says where that is, why it matters, and what happens if you are outside it.

Where I will drive

The north side first, because that is where I am, and the rest of the metro when it makes sense. County by county:

• Fulton County: Roswell, Alpharetta, Sandy Springs, Johns Creek, Milton and Atlanta itself.
• Cobb County: Marietta, Smyrna, Kennesaw and Acworth.
• Cherokee County: Woodstock, Canton and Holly Springs.
• Forsyth County: Cumming and the lake side.
• Gwinnett County: Lawrenceville, Duluth, Suwanee, Buford and Norcross.
• DeKalb County: Decatur, Dunwoody, Tucker and Brookhaven.

If your shop is somewhere else in the metro, Henry, Clayton, Douglas, Paulding or Hall, ask. The answer is usually yes for the build and the go-live, with the day-to-day handled remotely.

Why I would rather see the shop

The phone system I build is only as good as my understanding of how the phone actually rings. Who picks up now, where the handset lives, what the office manager says when three lines light up at once, what a customer hears when it goes to voicemail: I learn more of that in an hour at the counter than in three calls. So the discovery call is twenty minutes on the phone, and the build includes a visit. I sit with whoever answers today, watch a morning of calls, and write the scope from what I saw rather than what I guessed.

Go-live is in person too when I can manage it. The system gets a dry run, then a small slice of real traffic, then everything, and I would rather be standing next to you when the first real text goes out than reading about it later.

What local buys you

• The texts come from your own business number, so a customer in Marietta is texting a Marietta business, not a toll-free line.
• I know the rhythm of the place: the July no-cool calls, the hail season, the way the traffic shapes a service window. That goes into the scripts and the follow-up timing.
• When it breaks, you text a person who can be at the shop this afternoon.
• You can hand me a coffee and tell me what is wrong with it. Most software vendors cannot say that.

Outside the metro

The system is software, so it runs the same in Macon or Chattanooga as it does in Roswell. I will happily work with you remotely: the discovery call, the scope and the build are the same, the visit becomes a screen share, and the price does not change. Being honest, the in-person part is what I would miss, not what you would.

The trades I see most around here

Roofers, HVAC companies and dental practices have their own pages, because their phones ring differently. Plumbers, electricians, landscapers, law offices, salons and property managers are on the same list, and the services page has the pricing for all of them. If you are not sure whether I cover you, the twenty-minute call is the quickest way to find out.